AllayBaby Terms & Conditions
Last updated: 24 October 2026
These Terms & Conditions govern the relationship between AllayBaby and you when you use our website, book a consultation, attend an AllayBaby course or receive lactation and infant-feeding support from us.
Please read these Terms & Conditions before booking. By making a booking, you confirm that you have read and agree to these Terms & Conditions.
1. About AllayBaby
AllayBaby is the trading name used by:
Jessica Lodge, sole trader, trading as AllayBaby; and
Lucy Butler, sole trader, trading as AllayBaby.
“We” or “us” shall mean AllayBaby and/or your practitioner(s) as applicable
Email: hello.allaybaby@gmail.com
Telephone: 07398783344
Where you receive services from a particular AllayBaby practitioner, that practitioner is responsible for providing your service.
2. Website information
Information provided on our website is for general educational and information purposes only. While we aim to keep information accurate and up to date, we do not guarantee that all website content is complete, accurate, current or suitable for your particular circumstances.
We accept no liability for losses associated with or arising from for your use of or interpretation of any information contained on our website.
You should not rely on website information as a substitute for individual professional or medical advice.
We reserve our right to update or change our website content from time to time.
4. Bookings and payment
A booking is confirmed when:
you have completed the booking process, including completing any relevant forms and agreeing to the relevant policies and terms; and
any required deposit or payment has been received by us.
Your booking is subject to these Terms & Conditions.
Your specific booking confirmation will state the applicable fee and payment arrangements.
Individual consultations
Full payment for an individual in-person consultation is due at the time of the appointment. A deposit may be due at the time of booking.
Courses
For courses requiring a deposit:
a deposit of 40% of your quoted course costs may be payable when booking;
the remaining balance is payable 7 calendar days before the course begins; and
unless otherwise stated, the full course fee remains payable even if you subsequently choose not to attend individual sessions.
5. Cancellation, rescheduling and refunds
Individual consultations
If you need to cancel or reschedule an individual consultation:
cancellations made more than 24 hours before the appointment may be transferred to another available appointment or refunded;
cancellations made within 24 hours of the appointment, and missed appointments/no-shows, are normally non-refundable at our sole discretion.
Where a cancellation is due to exceptional circumstances, we may, at our discretion, offer an alternative arrangement.
Courses
Course cancellation arrangements are:
Cancellations made at least two calendar weeks before the first session of the course is due to take place, may be eligible for a refund, subject to any applicable legal cancellation rights;
Deposits are non-refundable if less than two calendar weeks before the course is due to take place;
After the applicable cancellation period, the deposit is non-refundable; however the start date of the course may be altered at the provider’s discretion, if required.
Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer.
Cancellation by AllayBaby
If we need to cancel or reschedule an appointment or course, we will contact you as soon as reasonably possible.
We will offer you, as appropriate:
an alternative appointment/course date; or
a refund of payments made for the unused portion of the cancelled service.
Technical problems on your side that prevent the consultation from taking place may be treated as a cancellation or missed appointment at our discretion.
6. Attendance and your responsibilities
You are responsible for:
providing accurate and complete information relevant to your and your baby's health and feeding;
telling us about relevant medical conditions, concerns or circumstances that may affect the consultation;
following appropriate medical advice from your healthcare professionals;
supervising and safely handling your baby throughout any consultation;
using any equipment safely, including pumps, scales or supplementation equipment; and
following reasonable hygiene or venue requirements,
in respect of all appointments, whether online or in person.
If you or your baby are unwell, please contact us before attending an in-person appointment or course.
Where a venue has additional health, safety or hygiene requirements, these will be communicated to you.
7. Scope of practice and urgent concerns
AllayBaby provides baby massage, lactation and infant-feeding support and is not an emergency or out-of-hours medical service.
We do not provide continuous monitoring of you or your baby.
Communication by email, telephone, text or messaging service is not a substitute for urgent medical care. For urgent concerns, please contact an appropriate healthcare service, such as your GP, midwife, health visitor, NHS 111 or emergency services, as appropriate.
8. Outcomes
You acknowledge that we will use our professional knowledge and experience to provide individualised support based on the information available to us, however, breastfeeding and infant-feeding outcomes cannot be guaranteed.
You acknowledge that some feeding difficulties are complex and may require more than one consultation, referral to another professional, medical assessment or other intervention.
9. Privacy and confidentiality
We handle personal information in accordance with our Privacy Notice, which is available on our website at:
The Privacy Notice explains what information we collect, why we use it, who we may share it with, how long we retain it and your rights.
10. Complaints and feedback
We welcome feedback and use it to improve our services.
If you would like to share your feedback with us, please contact:
Please provide as much information as possible about any concerns you have.
We aim to acknowledge such communications within 7 working days and provide a substantive response within 20 working days, where reasonably possible.
If additional time is required, we will let you know.
11. Course and consultation materials
You agree and acknowledge that all AllayBaby course materials, handouts, written resources and other materials remain the intellectual property of AllayBaby or the relevant rights holder unless otherwise stated.
You may use materials provided to you for your own personal, non-commercial use.
You agree that you will not reproduce, distribute, sell, publish or commercially exploit our materials without our written permission.
12. Third-party websites and services
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
Where you use a third-party service, you should review its own terms and privacy information.
13. Our liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
Subject to this, we are not responsible for loss or damage arising from:
your failure to provide accurate or complete information;
your failure to follow appropriate medical advice;
your unsafe use of equipment;
your misuse of information provided by AllayBaby; or
circumstances outside our reasonable control.
Any liability which we may have to you arising out of in connection to any services which we provide to you shall be limited to the amount paid or payable for your applicable consultation or course. Our services are provided with reasonable care and skill. Nothing in these Terms & Conditions affects your statutory rights as a consumer.
14. Events outside our control
We will not be responsible for failure or delay in providing a service where this is caused by circumstances outside our reasonable control.
Where reasonably possible, we will contact you and offer an alternative appointment, course date or other appropriate arrangement.
15. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time.
The version applicable to your booking will normally be the version in force when you make the booking, unless a change is required by law or is necessary to reflect a change to our services.
The current version will be available on our website.
16. Governing law
These Terms & Conditions are governed by the law of England and Wales.
Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.
AllayBaby